Terms & Conditions, Privacy, Security, Refund Policy and Disclaimer
This page covers the small print you might need in connection with your order. It covers our terms and conditions, a privacy statement, the level of security we employ, how you can obtain a refund and a disclaimer concerning the use of information on this site.
1st-home-drug-tests.com is a website set up by Drug-Aware Ltd to specifically assist parents and partners who are interested in home testing for drugs and alcohol. Drug-Aware has been providing drug and alcohol test kits, training, laboratory services and consultancy to the National Health Service (NHS), private healthcare organisations and companies across the UK for nearly seven years. However, we felt that with our www.drug-aware.com website being geared towards professional use, we should have a separate site which could take into account the sensitive requirements of people interested in home testing.
Consequently, you should feel free to make full use of the Drug-Aware website for information, but know that the most appropriate information on home testing will be found on this site - along with the ability to purchase test kits online. We hope you enjoy the site and find all the answers you are looking for.
This site has been designed to be as informative and helpful as possible, but it is not a substitute for sound medical advice from your Doctor. Whilst we have made every effort to ensure that all information on this web site is current and accurate, we cannot be held responsible for any losses, damages, costs and other consequences resulting directly or indirectly from using this site and any information or material available from it. To the maximum extent permitted by law, Drug-Aware Ltd excludes all liability to any person arising directly or indirectly from using this site and any information or material available from it.
We also link to a number of
external websites, but we cannot be held responsible for any of the
content found there, as we have no editorial control over them and
changes can be made to them after we have reviewed them for linking.
This site is provided free of charge as an addition to the product literature included with your order. Please ensure that you read all of the information provided with the products before using any test kit that you have purchased from us.
All material available from this website is copyright of Drug-Aware Ltd and 1st-home-drug-tests.com 2007-2009. ALL RIGHTS RESERVED
The sale, modification or reproduction of any information obtained from this web site (and products purchased from us) is strictly prohibited without prior permission in writing from Drug-Aware Ltd.
These terms do not affect your statutory rights. As with any purchase online, we fully appreciate that ordering an item based solely on what you see and read on a website can be difficult. Consequently we operate a sympathetic returns policy and are more than happy to answer any questions you may have.
Visit our Contact Us / FAQ
page to find the answers to the most common questions, but if you do
not find the answer you are looking for and require additional information,
please contact us using the link at the top of this page (or the
bottom of the Contact Us / FAQ page)
and we will try to help you.
Purchasing from 1st-home-drug-tests.com
Buying products online from 1st-home-drug-tests.com is quick and easy. Simply browse the appropriate pages of our site and add any items that you wish to buy to the shopping cart by clicking the "Add to Cart" buttons. When you have found everything you are looking for, click on any "Checkout" button on the site and you will be taken to the page where you may complete the transaction.
Purchases made using a credit or debit card are processed immediately, but we also accept UK cheques (made payable to Drug-Aware Ltd), postal orders and money orders. Please be advised however, that a £15 charge will made for any returned cheques to cover our bank charges and administration expenses.
To cover us legally, we must point out that when you are sent a confirmation of order by email, it is to inform you that your order has been received by us. This does not automatically indicate that a contract exists between us. However, as soon as your order is approved and processed we will email you to confirm that a contract has been formed and honoured. This term covers us both in the event that an error has been made in pricing on the web site or within the shopping cart software. It is also important in the unlikely event of our no longer being able to supply a particular product for a reason beyond our control. But don't worry, if there is ever any change in price or availability of a particular item, we would always contact you to ensure that the change is acceptable.
15% VAT is already included within the price for all orders made from within UK or the European Union.
With the sensitive nature
of testing for drugs and alcohol we fully appreciate the need for
keeping our relationship private. As such, we are totally committed to protecting your privacy.
All information collected about you (necessary in order to supply
your goods) will be handled in
accordance with the Data Protection Act 1998. We
will NEVER pass your details on to anyone else.
The information we will hold within our electronic records includes your name, address, telephone number (if provided), email address, and order details. WorldPay hold your card / transaction information and we are never provided this.
We endeavour to ensure that the information we hold about you is accurate and current. Consequently, you may email us to ask what data we hold on you at any time (you will be asked a security question in order to release the information). This data may then be updated or deleted as appropriate.
In terms of the privacy of your order, we ensure that all orders are shipped in plain packaging with no hint of package contents. We mark all packages as "Private and Confidential" (unless you specify otherwise in the "comments / instructions" box at checkout). A plain return address with no company name will also appear on a small label on the reverse of the package to comply with Royal Mail requirements.
In the event that you receive a
package that is incorrect, damaged or that you no longer need, we
will gladly provide you with a full refund or send a
replacement. Should you wish to send back unwanted goods
please contact us by email or telephone for full instructions and a
product return code. You have 7 days from the date you
received the goods in which to return them to us for a refund.
Refunds are issued from WorldPay within 30 days of cancellation.
Unfortunately, due to the nature of the products we supply, returned items must arrive in the same condition as when we sent them - i.e. unused, in original packaging and complete with all of the documentation / literature we provided with them. Please note: used or opened testing kits or any used goods can not be returned. It is illegal to send any goods contaminated with human urine through the mail.
Please ensure when contacting us that you clearly state the reason why you would like a return or a replacement. We will issue your product return code promptly and ask that you send the package back to us within 7 days of receiving your order.
In order for you to contact us or return goods, our details are as follows:
c/o Drug-Aware Ltd
20 Tuxford Cl.
Derby DE21 2HH
Tel: 01332 232820 or +44 1332 232820 from outside the UK
Fax: 01332 738414 or +44 1332 738414 from outside the UK
(Other information required by the
Department of Trade and Industry Regulations for ecommerce
businesses: Registered Office: Lucre House, 108
Ashbourne Road, Derby, DE22 4NA. Registration No. 4160376 -
Please do not use this for correspondence).
Security - WorldPay
For millions of people
around the world - including our customers - WorldPay is the way to
pay - they are trusted and secure. An important part of The
Royal Bank of Scotland Group, the 5th biggest banking group in the
world, WorldPay payment solutions are trusted by thousands of
businesses, big and small.
Our customers are able to make payments over the internet, by phone, fax and mail. Via WorldPay, we accept Visa, MasterCard, Diners, American Express, JCB and all the major credit cards. Not forgetting debit cards and local payment schemes like Maestro, Laser, Electron and more.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
The transfer of the purchase details from the our site and shopping cart to WorldPay is encapsulated using an encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.
for the Shopper
Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. They also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.
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